Purchase conditions

These terms of sale apply to all purchases made by consumers from Lanullva ApS through our online store. They set out the most important rights and obligations of the parties and do not limit your statutory rights as a consumer. Purchases are governed by Danish law, in particular the Danish Sale of Goods Act (købeloven), the Danish Consumer Contracts Act (forbrugeraftaleloven) and the Danish Marketing Practices Act (markedsføringsloven), which implement EU consumer law.

1. The agreement

The agreement consists of these terms of sale, the information given in the ordering process and any specially agreed terms. In the event of any conflict, what has been specially agreed between the parties takes precedence, provided it does not conflict with mandatory law. The agreement is also supplemented by the relevant statutory provisions governing the sale of goods between businesses and consumers.

2. The parties

The seller is Lanullva ApS, Frilandsvej 111, 9800 Hjørring, Denmark, CVR no. 44496453, VAT no. DK44496453, email kundeservice@lanullva.no, phone +47 71 29 58 00, hereinafter referred to as "the seller", "we" or "us".

The buyer is the consumer who places the order, hereinafter referred to as "the buyer" or "you".

3. Prices

The price stated for the item is the total price you pay for the item. All prices include VAT at the rate applicable in your country. Shipping costs are shown in the checkout before you confirm your order. You will not be charged any costs that we have not informed you about before the purchase. For deliveries within the EU there are no customs duties.

4. Conclusion of the agreement

The agreement is binding on both parties once you have submitted your order to us. You will receive an order confirmation by email.

However, the agreement is not binding if there has been an obvious typing or printing error in our offer in the online store or in your order, and the other party realised or should have realised that such an error existed.

5. Payment

You can pay using the payment methods shown in the checkout. We may charge for the item from the time it is shipped to you.

If you pay by credit or debit card, the purchase amount may be reserved on the card when you order. The card is charged when the item is shipped.

If you pay by invoice or instalments through a payment provider, the provider's terms apply in addition. The payment deadline is stated on the invoice. Buyers under the age of 18 cannot pay by invoice.

6. Delivery

Delivery has taken place when you, or someone acting on your behalf, have taken possession of the item. Shipping options and the estimated delivery time are shown in the checkout.

If no delivery time is stated in the ordering process, we will deliver the item without undue delay and no later than 30 days after your order. The item is delivered to the address you provide, unless otherwise agreed.

7. Risk for the item

The risk for the item passes to you when you, or someone acting on your behalf, have received the item in accordance with section 6.

8. Right of withdrawal

You have a 14-day right of withdrawal, which means you can cancel the purchase without giving any reason.

Withdrawal period. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, received the item. If your order consists of several items delivered separately, the period runs from the day you receive the last item. If the last day of the period falls on a weekend or public holiday, the period is extended to the following working day.

How to withdraw. To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires. You can do this by registering the return in our returns portal or by sending a clear statement by email to kundeservice@lanullva.no. You may use the model withdrawal form below, but it is not obligatory. The deadline is met if you send your notice before the period expires.

Returning the item. You must send the item back without undue delay and no later than 14 days after notifying us of your withdrawal, to: Lanullva ApS c/o Store-Pit ApS, Niels Bohrs Vej 17, 8660 Skanderborg, Denmark. You bear the direct cost of returning the item.

Condition of the item. You may examine the item as you would in a shop, to establish its nature, characteristics and functioning, without losing your right of withdrawal. If the item has been handled more than necessary for this, you may be held liable for any diminished value. The item should be returned unused, with tags attached and preferably in its original packaging.

Refund. If you withdraw from the purchase, we will refund all payments received from you, including delivery costs (except any additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery we offer), without undue delay and no later than 14 days after we received your notice of withdrawal. We may withhold the refund until we have received the item or you have provided proof that it has been sent back. The refund is made to the same payment method you used, unless expressly agreed otherwise. You will not be charged any fees for the refund.

Missing information. If we have not informed you of the right of withdrawal, the withdrawal period is extended by up to 12 months. If we provide the information within these 12 months, the withdrawal period expires 14 days after the day you received the information.

Exchange. In addition to the statutory right of withdrawal, you can exchange items within 30 days of receipt via our returns portal. You pay the return shipping for exchanges as well.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: Lanullva ApS, Frilandsvej 111, 9800 Hjørring, Denmark, kundeservice@lanullva.no
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.

9. Delay and non-delivery – your rights

If we do not deliver the item, or deliver it late in relation to the agreement, and this is not due to you or circumstances on your side, you may, depending on the circumstances and in accordance with the Danish Sale of Goods Act, withhold the purchase price, demand delivery, cancel the agreement and/or claim damages. For reasons of evidence, any claim should be made in writing (for example by email).

Delivery. You may maintain the purchase and demand delivery, unless there is an obstacle we cannot overcome or delivery would entail an inconvenience or cost for us that is disproportionate to your interest in delivery.

Cancellation. If we do not deliver on time, you should give us a reasonable additional period for delivery. If we do not deliver within the additional period, you may cancel the purchase. You may cancel immediately if we refuse to deliver, or if delivery on the agreed date was essential and you had made this clear to us.

Damages. You may claim compensation for loss suffered as a result of the delay, unless we can show that the delay was due to an obstacle beyond our control which could not reasonably have been foreseen, avoided or overcome.

10. Defects – your rights and time limit for complaints

You have a 2-year right to complain about defects, counted from when you received the item, in accordance with the Danish Sale of Goods Act and EU consumer rules. If the item has a defect, you must notify us within a reasonable time after you discovered or should have discovered it. A complaint made within two months of discovering the defect is always considered to have been made in time. Complaints should be made in writing, for example by email to kundeservice@lanullva.no.

If the item is defective and this is not due to you or circumstances on your side, you may, depending on the circumstances, choose between having the defect repaired or the item replaced, demand a price reduction, cancel the purchase if the defect is not insignificant, and/or claim damages. We may refuse your choice of remedy if it is impossible or would cause us unreasonable costs compared with the alternative. Repair or replacement must be carried out within a reasonable time and without significant inconvenience to you. If a complaint is justified, we cover reasonable costs of returning the item.

11. Our rights if you fail to fulfil the agreement

If you do not pay or otherwise fulfil your obligations under the agreement or the law, and this is not due to us or circumstances on our side, we may, depending on the circumstances, withhold the item, demand fulfilment of the agreement, cancel the agreement in the event of material breach and claim compensation. In the event of late payment, we may charge interest and reminder fees in accordance with Danish law.

12. Guarantee

Any guarantee given by us or the manufacturer gives you rights in addition to those you already have under mandatory law. A guarantee therefore does not limit your right to complain and make claims in the event of delay or defects under sections 9 and 10.

13. Personal data

Lanullva ApS is the data controller for the personal data collected in connection with your purchase. Unless you consent to something else, we only collect and store the personal data necessary to fulfil our obligations under the agreement and the law. We process personal data in accordance with the General Data Protection Regulation (GDPR) and the Danish Data Protection Act. Your personal data is only disclosed to others where this is necessary to carry out the agreement with you, or where required by law. Read more in our privacy policy.

14. Complaints and dispute resolution

Complaints should be sent to us within a reasonable time, see sections 9 and 10. Please contact us first at kundeservice@lanullva.no or +47 71 29 58 00 – we will try to find a good solution together with you.

If we cannot reach an agreement, consumers resident in Denmark can submit a complaint to Nævnenes Hus / Center for Klageløsning, Toldboden 2, 8800 Viborg, Denmark, www.naevneneshus.dk. If you live in another EU country, you can get free help from the European Consumer Centre (ECC) in your country; in Denmark this is Forbrugereuropa.

15. Governing law

These terms and the agreement between you and Lanullva ApS are governed by Danish law. As a consumer, you also benefit from the mandatory consumer protection rules of the country in which you live.